Terms of Service
Cancellations and Changes
- Ojai Transportation Services understands that cancellations are sometimes necessary and unavoidable.
- Unless otherwise agreed to and provided in writing, the following applies:
Trips cancelled with less than 24 hours notice will be charged full fare.
Please check flight status and notify us of changes as soon as possible.
- No shows will be charged full fare, plus wait time.
- Wait time for pick up to the airport begins immediately; please be ready to go at the designated time.
- Wait time for late arrivals will be billed at $40.00 per hour (30 min grace period).
- Unscheduled stops will be billed at $20.00 for 20 minutes,then $1.00 per minute after.
- If at anytime service is terminated due to unruly conduct, damages to the vehicle, or abuse of any kind no refund will be given.
- Rates, charges and terms are subject to change without notice.
- Gratuities/Service charge.
- Meet and greet domestic $50.00/ international $80.00
Stops $20.00 for the first 20 minutes, then $1.00 per additional minute.
We add a modest 10% gratuity for our drivers.
Custom/hourly/4 or more passengers/luggage,schedule changes,surf boards, and or car seat use is billed at 20% gratuity
Pricing on custom destinations determined by time/mileage.
Additional fees may apply (see Terms of Service).
Holiday and weekend pricing may vary.
Local service is available for airport customers only depending on driver availability.
We accept Visa, Mastercard, Discover, American Express, and cash. Driver is unable to make change. All payments will be due at time of booking.
- Cleaning fees may apply for muddy, dirty driveways and/or messy eaters in the vehicle.
- Damage to the vehicle caused by actions of the client or any passenger will be charged in full to the client.
Traffic issues
- Ojai Transportation Services is not responsible for traffic issues beyond our control. We will make every effort to get you to your destination on time.
- Driver is not responsible for longer wait times due to traffic congestion at arrivals, if you want faster pick ups at arrivals use meet and greet option when booking.
